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||Retail and Organization Practices The diversity imperative in retail Consumers are expecting more from brands than ever before, and the cost is high for retailers that don t take action on racial equity, diversity, and inclusion. by Tiffany Burns, Diana Ellsworth, Emily Field, and Tyler Harris January 2021 Lara Belova/Getty Images The time has come Today s crises, like the deaths that fuel the calls for racial equity, are not new; however, the responses to the crises are unprecedented. People in||McKinsey||, consumers are more diverse , consumer is more diverse , diversity is a matter , percent of us consumers , responses to the crises , diversity , lara belova , getty images , getty images the time , diversity imperative in retail , racial discrimination , diversity imperative , percent , racial , di||31-Jan-2021||auto-generated|